Returns & Refunds

When you can return an item

You can request a return within 7 days of delivery if the item you received is:

• Damaged, including damage during transit.
• Defective.
• The wrong item, or in the wrong size or colour.
• Materially different from its description or photos on our website.

Handmade variations are not defects

Our products are handcrafted in Jaipur, Rajasthan, and our prints are made using the traditional Sanganeri hand block print technique. Small variations in colour, print alignment and texture are natural to this craft and are not defects. As we like to say, that’s the signature of something made by hand.

Because every piece is printed by hand, no two are exactly alike. Variations like these are part of the craft and are not grounds for a return on their own.

Damaged or tampered package at delivery

If your package looks damaged or tampered with when it is delivered, please do not accept it, and inform us immediately by phone on +91 93155 18243.

If you notice damage only after opening the package, please report it within 48 hours of delivery, with clear photos of the item and the packaging, and an unboxing video if you have one.

How to request a return

Email us at hello@asewandstory.com or message us on WhatsApp at +91 93155 18243 with:

• Your order number.
• The item(s) you want to return and the reason.
• Clear photos of the item, its tags and the packaging (and an unboxing video, if available).

Condition of returned items

Items must be returned unused and unwashed, with their original tags and packaging. This helps us inspect the item and resolve your request quickly.

Return pickup and shipping costs

Once we have confirmed your return, we will arrange a reverse pickup from your delivery address. If reverse pickup is not available at your PIN code, we will tell you how to send the item back.

Return shipping for eligible returns is paid by A Sew&Story.

Replacement or refund

After the returned item reaches us and passes inspection, we will send you a replacement, subject to availability, or a full refund.

Refunds are made to your original payment method within 7 working days of the item passing inspection. Your bank or payment provider may take a few more days to show the amount in your account.

What cannot be returned

We cannot accept returns for:

• Change of mind, including if you no longer want the item or ordered the wrong size, when the item itself is as described and not defective.
• Items that have been used or washed, or that are returned without their original tags or packaging.
• Items that you have altered.
• Customised or personalised items, unless they arrive damaged, defective, wrong or not as described.

Sale items

Sale items follow the same rules as everything else. They cannot be returned for change of mind, but if a sale item arrives damaged, defective, wrong or not as described, it is eligible for a return, replacement or refund just like any other item.

Grievance Officer

If you are unhappy with how your return or refund has been handled, please contact our Grievance Officer.

We will acknowledge your complaint within 48 hours of receiving it and aim to resolve it within 30 days. Please include your order number and a short description of the issue so we can help quickly.

If you are not satisfied with how your complaint has been handled, you can also contact the National Consumer Helpline by calling 1915 or visiting consumerhelpline.gov.in. This does not affect any other rights you have under consumer protection law.

• Name: Rakhi Sharma
• Designation: Grievance Officer
• Email: hello@asewandstory.com
• Phone: +91 93155 18243
• Address: A Sew&Story Private Limited, B2B, 101, Golf Links Residency, Sector 18B, Dwarka, New Delhi – 110078, India

Contact us

Need help with a return or refund? Get in touch and we’ll sort it out.

• Email: hello@asewandstory.com
• Phone / WhatsApp: +91 93155 18243
• Support hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
• Registered office: A Sew&Story Private Limited, B2B, 101, Golf Links Residency, Sector 18B, Dwarka, New Delhi – 110078, India